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Introduction to Inbox

Inbox consolidates conversations inside InVision, creating an easily consumable single source of truth for all design feedback. When it comes to collecting feedback on designs, it can be difficult for a designer to keep their feedback organized, remember where it came from or know which feedback needs to be actioned on. Inbox solves that problem.

Launching Inbox

To launch Inbox, click the notifications bell icon at the top right of your dashboard.

The notifications icon will transition between three states:

Read: Greyed out indicator. This means the user has no unread comments on prototypes or boards.
Unread: White bell. This indicates that there are unread comments on a prototype that you're collaborating on.
Mentions: Badged indicator. The user has been mentioned in one or more comments via the new @ mentions feature.

Prototypes and Boards in Inbox

Once you’ve launched Inbox, a panel will appear on the left:

At the top of the panel, you’ll see My Notifications, which shows all comments you’ve been @mentioned in, as well as comments on screens from prototypes you own.

Below My Notifications, you’ll see a list of prototypes and boards. Prototypes and boards appear in the list if they have unread comments or have had a comment posted within the last seven days. If there are less than 12 prototypes or boards that meet the above criteria, you’ll see any remaining prototypes or boards (including prototypes with read comments or sample prototypes/boards), if they exist. If a prototype or board has unread comments that are over 30 days old, it will not appear as active in Inbox.

Permissions

In Inbox, you’ll be able see prototypes and boards that you are on either as an owner or collaborator. If someone @ mentions you on a prototype or board and you don’t belong to that prototype or board, we will add you as a subscriber to it and it will then show up in your Inbox.

Inbox for Enterprise Accounts

If you are looking at your Inbox inside an Enterprise space, we will only show prototypes and boards that belong to that Enterprise. Enterprise prototypes and boards that you’re subscribed to will only show up in your Enterprise space (not your personal space).

More Button

The “more” button displays all prototypes and boards that have not had any activity within the last 7 days. The number on the button will reflect the number of prototypes and boards that are not appearing in your “active” list.

If you click a prototype or board that is not in the active list, Inbox will add that prototype to the active list for the next 7 days. That means that if you then close out of Inbox and reopen it, that specific prototype or board will not appear in the active list unless it has met the proper criteria.

Closing Inbox

To close Inbox, simply click anywhere outside of the Inbox panels or press the esc key. On smaller screens where screen space is limited, you can also click on the InVision logo to close Inbox.

Conversations in Inbox

When you click on a prototype or board, the Conversation Panel will slide out to the right, revealing a list of comment threads for the respective prototype or board. Comment threads are ordered by date, with the most recent comments at the top. Users will receive a badge when @mentioned or for any comment on a project where they are the screen owner. Projects and threads that have multiple mentions will get a badge, with a number indicating the mention count.

On a comment thread card, you’ll be able to see:

  • The avatar for the last person to comment
  • The name of the screen
  • Text from the last comment
  • The first name of the first commenter and last commentor
  • The number of comments in the thread
  • How long ago the comment was made

Filtering Comments

You can  filter comments by:

  • All Types (default)
  • Comments
  • Notes (previously called Dev Notes)
  • Private Notes
  • Tour Points

Note that the filter selection will not persist between Inbox sessions and will always default back to All Types.

Viewing Resolved Comments

You have the option to show comment threads that have already been resolved. Once you display resolved comments by clicking the Show Resolved checkbox at the bottom of the comment panel, you’ll see resolved comments inline with other comments, ordered by date.

Viewing the Screen/Board Item Panel in Inbox

Once you select a conversation, you’ll see a third panel of Inbox that shows the comment, the screen/board item, and the option to reply to or resolve the comment. You can edit or delete your comment, and prototype owners can edit or delete any comment.

If you click the thumbnail of the screen or board item within the third panel, you'll be redirected to the screen or board item in your console.

Note: If the prototype owner deletes the first comment in the thread, it will delete the entire conversation.

Commenting and @ Mentions in Inbox

You can comment on an existing thread by clicking in the reply box. Notify someone else on the prototype or board by using our @ mention feature. Simply enter @ along with their name (or @project or @conversation) in your comment/reply.

@ Mentions in Inbox

By default, the screen owner is always @mentioned. Their @mention name will not appear in the reply box, but they will be listed in the “x person will be notified” area.

When you reply to an existing comment, Inbox automatically inserts an @mention for the last person who commented, as well as any other users that have been @mentioned. If you’d rather not notify a user with an @mention, simply delete the @mention before posting the comment.

When you type  “@” into the comment field, Inbox will launch a modal which lists all members in an Enterprise or people in a consumer plan. If you're attempting to @ someone who does not exist as a current subscriber or collaborator, you'll be able to add them here by typing in their email address (e.g. @reed@invisionapp.com). 

You can also enter @project to notify everyone collaborating on the prototype or board of your comment, or @conversation, which will notify all users, regardless of their role, that have commented or been mentioned on the thread.

When someone is @mentioned, they will receive an email notification. If they reply to that email, they will automatically notify other users based on the previous comment, as well as the screen owner.

Commenting on Boards in Inbox

Because Boards only have one comment thread per board item, there are a few differences between managing comments for boards and prototypes. Some of those differences include:

  • When deleting the first comment on a Board, Inbox will notify the user that the action will remove the Board from their Inbox list. This same action on prototypes will delete the entire conversation, even if there are additional comments.
  • Any Collaborator has the ability to delete any comment on a Board.

Frequently Asked Questions

Why did my prototype or board disappear from Inbox?

Only prototypes or boards that have unread comments within the last 7 days are displayed in the list. If you’d like to view previous activity you can manually add prototypes or boards via the +more button.

Why don’t I see any comments?

Make sure that the comment type filter is set to show a type that has comments.

How does Inbox affect my global email notification settings that I set in my account profile?

Email notification settings (instant vs digest vs batch vs none) have not changed and should still behave normally with Inbox.

How do I unsubscribe from a prototype or board?

This feature is not yet available. If you're no longer collaborating actively on the prototype, then you might consider leaving the prototype or board completely. Note that you may not be able to rejoin the prototype on your own depending on whether the prototype or board is owned by an individual vs a Team or Enterprise, so only consider leaving the prototype or board if you're no longer actively collaborating.

How can I mark a comment/conversation as unread?

This feature is not yet available. Once a comment is read, it stays read.

Can I prevent an email from being sent by viewing a comment?

No, viewing a comment in InVision before the notification email is sent won’t stop sending of the email at this time. This is a departure from previous behavior where viewing a comment before the email is sent will prevent an email from being sent.

Can I prevent the bell notification on my dashboard from changing states?

No, you can’t stop the bell from highlighting if explicitly mentioned or included in a comment.

Why am I being redirected to Inbox when I try to leave a comment in the Activity or Comment section of a prototype?

By default, when you click a conversation in the Activity or Comments tab at the prototype level ( comment mode in console) you will will automatically be redirected to Inbox.

What happened to Dev Notes?

Dev Notes are now called Notes. The color of the comment type has changed from purple to yellow.