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Can I force sync?

Note: This article mentions generating screens by uploading a Sketch or PSD file. This method of syncing is being discontinued for existing customers effective August 14 and are unavailable to new customers. Please see the announcement for more details. We strongly recommend that you start using Craft Sync now.

Making Sure You've Added the File Correctly

Your first step in troubleshooting your syncing is to make sure you’ve correctly added your file.  Add your file by navigating to the Screens tab in your prototype and click the pink '+' sign. Once you click Browse, this will launch the file explorer; in the file explorer, navigate to your file, select it, and click Choose.

Forcing InVision Sync

If you’re using InVision Sync and it’s not detecting updates, turn off InVision Sync and then turn it back on. You can do this by clicking the InVision Sync icon at the top of your screen and selecting Pause Syncing, then click Resume Syncing.

Note: If you use more than one syncing service, like InVision Sync and Craft Sync, your sync will break.

If you're using Sketch and InVision Sync, another option available is to disable auto-save and then just manually save your Sketch file whenever you want the sync to happen.

If you still need help with your file syncing, contact us.