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How do I transfer my paid account to another user?

The process for transferring the ownership of your paid account to another user depends on whether the new user has an InVision account and/or owns prototypes.
 
If the new user does not have an InVision account:
  1. Log in to your account.
  2. Click on your name in the top right corner of your dashboard, then click View Profile.
  3. Change the email in the profile from your email address to the new user’s email address, enter your password, and click Update Settings at the bottom
  4. The new user will need to log in to InVision with the original account information, visit their email, and click the confirmation link in the email they receive from InVision. The new user must log in with the original account to confirm the email change
  5. Then the new user can reset the password as needed.
 
If the new user has an account and does not own any prototypes:
The new user should either log in and go into their profile page, change the email address from their current one to another (can be another work or person email), enter their password, and click Update Settings at the bottom, OR submit a deletion request for their account/email address. This will "free up" the email address so that you can log in to your account and update the email address.
  1. Once step 1 is completed, log in and click on your name in the top right corner of your dashboard, then click View Profile.
  2. Change the email in the profile from your email address to the new user’s email address and click Update Settings at the bottom. 
  3. The new user will need to log in to InVision with the original account information, visit their email, and click the confirmation link in the email they receive from InVision. The new user must log in with the original account to confirm the email change.
  4. Then the new user can reset the password as needed.
 
If user has account and owns prototypes:
  1. They need to transfer prototypes over to you first.
  2. Once done, they follow the steps in option 2 (“If the new user has an account and does not own any prototypes”) above.