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User Testing

Make more confident design decisions with InVision’s new user research partners UserTesting and Lookback. Watch how your prototype performs with users. From the prototype screen view, click on the User Test button  in the upper right beside the LiveShare and Share buttons. From here, you’ll be prompted to choose your test method, connect your account, and get started. 

LOOKBACK

Lookback lets your users record the screen, face, voice, and touches when viewing a mobile prototype. After recording, users can preview, discard or upload the recording to your Lookback dashboard. You get full control to distribute your projects. Capture exactly how users experience your product. After you choose your test takers, Lookback records how your users interact with your product: their screen touches, clicks, even their face and voice. Lookback uses the InVision iOS app to create a seamless user experience. Learn more about the InVision iOS app here.

NOTE: Lookback is no longer making their tests free and unlimited forever. From an announcement by Lookback’s CEO: “The transition to paid will roll out in stages from here on, and everybody who’s been using our cloud offering for free up until now will be given a grace period to decide which plan to switch to. We will not suddenly force you to start paying and shut you out from your data. Your data will remain safe with us long beyond the grace period is over, should you decide not to upgrade immediately to a paid plan.”

Alternatively, our UserTesting integration will find test participants for you- more on that below! 

LINKING INVISION AND LOOKBACK FOR THE FIRST TIME

To start, you'll need to link together your InVision and Lookback accounts for the first time. To do so:

  1. Open up InVision and go to a mobile prototype you'd like to gather feedback on.
  2. Click on the User Test button in the upper right beside the LiveShare and Share buttons.
  3. Click Connect to Lookback and create a free account, or login.
  4. Click Connect, and authorize InVision to connect with Lookback.
  5. Click the Prepare Recording button.

GATHERING FEEDBACK WITH LOOKBACK

To distribute your prototype for feedback and record your user testing session:

  1. Click on the User Test button in the upper right on any of your mobile prototypes.
  2. Click Prepare Recording.
  3. Send an SMS to your recipient or select the Email or Copy URL options.
  4. Click View Test Results to view the recordings.

GETTING YOUR RECORDINGS

After a tester has accessed your Lookback testing link and recorded their test session, a video containing the on-screen interaction and the customer's video and audio will be sent to Lookback and will be accessible in your dashboard there. Click here to view approximate wait times on video recordings.

To view the recordings of your user research:

  1. Login to your Lookback account, or
  2. Click View Test Results within the mobile prototype you shared using the User Test button and Lookback.

RECORDING A LOOKBACK SESSION AS A TESTER

When you access a Lookback link on an iOS device, you'll automatically be taken into the prototype if you have the InVision iOS app installed.

To begin recording your Lookback session, you'll need to tap and hold on your device. If it's your first time doing a Lookback session in the InVision iOS app, you'll also need to allow the app to access your microphone and camera.

After you've begun the session, live video and audio will be recorded and each interaction with the prototype will be captured. When you're done, shake your device again to end the recording session.

For questions using Lookback, check out their Help Center for more information.

 

USERTESTING

Run a usability test and get videos of real people speaking their thoughts as they use your website or mobile app. It's a great way to discover usability issues and get feedback on your products and designs. 

 

LINKING INVISION AND USERTESTING FOR THE FIRST TIME

To start, you'll need to link together your InVision and UserTesting accounts for the first time. To do so:

  1. Open InVision and go to a prototype you'd like to gather feedback on.
  2. Click on the User Test button in the upper right beside the LiveShare and Share buttons.
  3. Click Connect to UserTesting and create a free account, or login.
  4. Click Connect, and authorize InVision to connect with UserTesting.com.
  5. Click the Get Started button.

Your submission to UserTesting from InVision is a lightweight, five-minute test with one individual. If you’d like more control over the number of participants, you’ll want to set up a UserTesting.com account and initiate the test from there.

You can then control who receives the test including how many users, target audience, and other settings.

SENDING YOUR USABILITY TEST THROUGH USERTESTING

To allow UserTesting to send your usability test to their participants:

  1. Click on the User Test button in the upper right on any of your prototypes.
  2. Click Create a Usability Test.
  3. Introduce your prototype to the testers. Feel free to edit the content to the details that suit your prototype. Click Context Set, What’s Next?
  4. Define tasks for your test taker. Edit the tasks by clicking the text and typing. If you need ideas or examples for creating your user test with UserTesting, click here.
  5. Click Ready. Send For Testing Now!
  6. Click Done. Close This Tab.

You will receive an email when the test is complete with a link to your video.

GETTING THE RESULTS OF YOUR USABILITY TEST

UserTesting will send you a link to the video once it is available. To view the results of your test:

  1. Login to your UserTesting.com account.
  2. Scroll down to see your tests in your account within 24 hours.

For any questions using UserTesting.com, check out their Help Center for more information.