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Basic Account Management

Once your account is up and running, you can easily access your account management tools by clicking your name at the top right of your dashboard, then View Profile.  

Changing your password

To change your InVision password:

  1. Log into your account.
  2. Click on your name at the top right corner, then click View Profile.
  3. Click Password from the menu bar under your name. 
  4. Enter your current password once, then enter your new password twice and click Change.

Upgrading your InVision plan

You can upgrade your plan at any time, and you'll only be charged a prorated amount. To upgrade:

  1. Log into your account.
  2. Click on your name at the top right corner, then click View Profile.
  3. Click Billing from the menu bar under your name.
  4. Click Upgrade Plan and choose your new plan.

You can also pause your plan for $5/month. You will be limited to one active prototype while your plan is paused, and the rest of your prototypes will be archived. While your account is paused, any remaining time on your subscription will be prorated and returned to your account as credit.

Changing to the Pause plan

To move to the Pause plan:

  1. Log into your account.
  2. Click on your name at the top right and then click View Profile.
  3. Click Billing in the menu below your name.
  4. Click Cancel Plan.  
  5. Select Pause Plan.
  6. Click Downgrade Plan.
  7. Check the box next to "I'm aware that my prototypes will be archived automatically" and click Pause My Plan.

Downgrading your plan

To downgrade your paid plan to the Free plan:

  1. Log into your account.
  2. Click on your name at the top right and click View Profile.
  3. Click Billing.
  4. Click Cancel Plan.
  5. Select Free Plan.
  6. Click Downgrade Plan.

Note: You may need to delete/archive prototypes in order to meet the 1 prototype quota on the Free plan.

Updating your payment information

To change your payment information on file:

  1. Log into your account.
  2. Click your name at the top right corner of the screen and click View Profile.
  3. Click Billing. 
  4. Click Change Card and update your details.

Invoice History 

As part of our terms of service for consumer plans, we do not automatically email invoices per billing cycle, but you can access invoices from your account.

To access your invoices:

  1. Click your name at the top right side of your screen.
  2. Click View Profile.
  3. Click Billing.
  4. Scroll down to see all your available invoices listed under Invoice History.

Email notifications

To manage your email comment notifications:

  1. Log into your account and click your name in the top right corner.
  2. Click View Profile.
  3. On the left, click Email Notifications.
  4. Subscribe/unsubscribe to any/all comments per prototype. You can also opt to receive comments in a daily digest.