What can we help you with?
InVision's Support team is here to help from 8:00 AM to 8:00 PM ET, Monday through Friday.
Email support@invisionapp.com and we'd be glad to help with all your InVision questions
Phones
If you're an Enterprise customer, give us a call at 1-877-932-7111 and pick option 1 to speak with our Support team
Contact us via Twitter at @InVisionSupport for quick help and follow us for service updates and other news
Chat
Coming soon! Chat us live for help.
News and Announcements
- InVision will be doing network-related maintenance on Sep 4th from 8AM to 10AM ET
- InVision will be down for maintenance on Aug 7th from 10 AM to 12 PM ET
- InVision will be down for maintenance on May 22nd from 12 PM to 2 PM ET
- InVision will be down for maintenance on May 8th from 11 AM to 1 PM ET
- Inbox rollout beginning for select users on March 28, 2016
- InVision will be down for maintenance on Jan 31st from 11 AM to 1 PM ET
Release Notes
Getting Started
- Can I change the language in InVision?
- Can I create wireframes using InVision?
- Can I remove the InVision logo from my prototype?
- Can InVision design an app for me?
- Clearing your browser's cache and cookies
- Craft - Enabling beta releases of Craft plugins
Plans, Pricing & Billing
- Can I pause my paid plan?
- Do you offer discounts?
- How do I access my invoices?
- I accidentally selected Yearly billing- how can I switch to Monthly billing?
- I just joined a Team- can you refund my paid plan?
- What's the difference between the Free plan and the Starter plan?
Prototype & Screen Management
- Can I create a sitemap or flow chart for my prototype?
- Can I delete a screen from my screen history?
- Can I embed a video?
- Can I hide the status bar?
- Can I notify my viewers when I post a new Tour Point?
- Can I reorder my Tour Points?
Sharing Prototypes
- Conducting User Tests with UserTesting and Lookback
- How can I embed my prototype in Confluence?
- How can I turn off screen numbers on my shared prototype?
- How do I add a collaborator to a prototype?
- How do I add comments from my iPad or mobile device?
- How do I add or remove recipients to/from comment notifications?
Mobile Prototypes
- Accessing a Private Cloud instance via the InVision Viewer App
- How do I begin a user test from the InVision Viewer app?
- Why were all of my prototypes removed from the InVision Viewer app when I signed out?
- Does the InVision Viewer app support SSO for Enterprise accounts?
- How do I switch between my Enterprise prototypes and boards and personal prototypes and boards in the InVision Viewer app?
- How do I add a comment to a screen in the InVision Viewer app?
File Syncing
- Why am I seeing a Missing Fonts warning in my prototype?
- What's the best way to rename a prototype when using InVision Sync?
- How do I start syncing with Box?
- How do I start syncing with Google Drive?
- How do I start syncing with Dropbox?
- What's file syncing?
Account Management
- How do I change my password?
- How do I change the name on my account?
- How do I delete my account?
- How do I reset my password?
- How do I update my email address?
- How do I update the account details on my invoice?
Enterprise
- ★ How do I transfer (migrate) a prototype from my Enterprise account to my personal account?
- ★ How do I transfer prototypes from my personal account to my Enterprise account?
- ★ Why do I still have a personal account? Can't I just have one Enterprise account?
- Does InVision have an API for integration?
- How do I access my Enterprise billing information?
- How do I add a user to my Enterprise account?
Inspect Beta
- Introduction to Inspect
- Why won’t my Sketch file process in Inspect?
- Why can’t I see anything for my PSD in Inspect?
- Why can’t I see the contents of my Sketch file in Inspect?
- Why isn’t the Copy Code button working in Inspect?
- How can I download or save an object within Inspect?