Why am I seeing "Something went wrong!" when installing Craft?
  • 13 Feb 2023
  • 2 Minutes to read
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Why am I seeing "Something went wrong!" when installing Craft?

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Article summary

You will see a message saying "Something went wrong!" if the Craft installer encounters trouble installing Craft. There are a few reasons the Craft installer may not be able to install Craft.

The application is installed in a non-standard location

The Craft installer checks for the presence of Sketch in the default location. For Sketch on macOS, that's the Applications folder. 

If you've installed Sketch to a non-standard location, you will need to install Craft manually. You can view instructions on how to manually install Craft by going to the Help menu within the installer.

You're attempting to install the application without macOS Administrator privileges

If your macOS user account is not set as an Administrator, you'll need to request that someone with an Administrator account installs Craft on your behalf, or change your user account permissions.

The application is named something different than usual

If you've renamed the application (e.g. "Sketch 3" instead of just "Sketch") then the installer will have trouble finding it as well. Make sure the app has the default name.

You're using an unsupported version of the application

Craft is only compatible with newer versions of Sketch. Make sure you're using a supported version, as described in the "What versions of Sketch do you support?" section of this article: Using Craft by InVision

You should also check to ensure that there are not older versions of Sketch present on your computer, as this can sometimes result in the "Unsupported version" error even if you have an up-to-date version of Sketch in the default install location. To find and remove older versions of Sketch: 

  1. Open a Finder window and press CMD+F.
  2. In the Search field, type Sketch. 
  3. Change the Kind filter to "Application".
  4. Locate any older versions of Sketch.app in the search results, and move those to the trash.
  5. Empty the trash completely.

The application isn't installed at all

Double check to make sure that Sketch is actually installed.

You are behind a firewall or are using a proxy

Learn more about allowlisting for InVision.

The serial number on your Mac is unavailable

The serial number on your Mac needs to be active before Craft can install and launch successfully. If Craft doesn't install or launch on your Mac, it's possible that your Mac serial number is unavailable. To check the status of your serial number:

  1. Click the Apple icon in the menu bar.
  2. Click About This Mac.
  3. Next to Serial Number, check if your serial number is listed. If your serial number is not listed, contact Apple support to have the serial number restored.

Once your serial number is restored, try to install and launch Craft.

What if none of the above helps?

Sketch

Generally, issues with installing Craft for Sketch are due to the installation of Sketch. We don't recommend manually installing the Craft tools for Sketch. Verify that Sketch is installed in the correct location and hasn't been renamed.


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