Technical Support

For the best possible Freehand experience—and to resolve common browser warnings or performance issues—follow the guidance below and ensure that your device and browser meet the minimum required specifications. System requirements Always ensure th...

When troubleshooting InVision products, it's helpful to check your browser's developer console. Information in the console can help the support team troubleshoot problems you're having. InVision V7 supports the latest 2 versions of the following br...

The browsers and design tools required for InVision may differ for each service we offer, as detailed below. InVision V6 requirements InVision V6 supports the latest 2 versions of the following browsers: Chrome Firefox Safari Microso...

Firewall and antivirus settings can sometimes interfere with the performance of InVision products. For example, you may experience trouble syncing your files from Craft. While you may not have configured any firewall or antivirus settings, Windows ...

Different functions within the InVision app have varying upload limits. Please view the following table for a complete list of functions and upload limits. Note: There is no upload limit per document, but there is an asset storage limit for non-...

Why would I need to clear cache or cookies? From time to time, you may encounter some strange behavior you've never seen before when working with InVision. This can range from a page in InVision not loading to screens not updating. Like other cloud...

To ensure you never miss any activity, turn on desktop notifications. Desktop notifications are turned on and off in your web browser, not Freehand . Depending on your operating system, you may also have to give system-level permission to show no...