Billing

If the payment details on your account are expired, we can't process a payment until you update your payment details. If this happens, your subscription will automatically be downgraded to a Free plan until you update your payment details and your a...

This article applies specifically to InVision V6 users who are not on an Enterprise plan. Learn more about Enterprise billing in our product documentation:  Managing Enterprise Billing.  Not sure which version you're using?  Find out now . ...

Only admins can edit an Enterprise’s billing details. To see how many seats (members) your Enterprise is currently paying for: Sign in to your InVision Enterprise dashboard. In the main navigation at the top of the page, click People . The...

Prices shown on the InVision website do not include sales tax or VAT. InVision is legally obligated to collect and pay sales tax on some customer purchases for paid plans. Whether or not sales tax is due and the specific tax rates are determined by...

Downgrading to the Free plan If you purchase a paid plan and then downgrade to a Free plan, you will continue to have access to all the features associated with your paid plan until the end of your current billing period. When the billing period en...

If you purchased a plan, and then became a Team admin on someone else’s Team, we can provide you with a prorated refund. Before we’re able to send you a prorated refund, you would need to downgrade to a Free plan—following these instructions —and ...

We accept the following payment types: VISA American Express Mastercard Discover At this time, we do not accept PayPal, wire transfers, electron cards, money orders, bitcoins, or Maestro cards.

As part of our terms of service , we do not automatically email invoices per billing cycle, but you can access invoices from your account. This article does not apply to Enterprise plans, which receive invoices via email. Learn more about Enterpri...

To update your credit card: Sign in to your account. In the top-right corner, click your name, and then click View Profile . Under your name, click the Billing tab. Click Change Card and update your details. Once you have finished...

The system will continue sending you declined notices until you update your card. Feel free to disregard those notices until you update your new card. If you’re ready to update the card now, here’s how you can do that: Sign in to InVision. At th...

To update your invoice details: Sign in to your InVision account. At the top right of the page, click your name, and then click View Profile . Click the  Billing tab. In the Billing Info section, click Update . Enter the correct details a...

This article provides answers for InVision V6 only. If you’re on InVision V7, read this article instead . Not sure which version you're using? Find out now . InVision's yearly plan allows you to enjoy our services for 12 months at a 10% discoun...

Paying yearly—in advance—for any InVision V6 plan lets you save 10% on the total cost. Separately, we're happy to provide eligible non-profit organizations a discount on yearly consumer plans. Contact us to discuss your eligibility and get start...